Sales & Marketing

Mooresville, N.C. -- Lowe’s Cos. said Tuesday it has realigned corporate personnel and responsibilities to focus the home improvement retailer more closely on customer experience strategies.

Lowe’s established a Customer Experience organization, led by chief customer officer Gregory M. Bridgeford, charged with creating customer experiences that will best serve customers and differentiate Lowe’s from its competitors.

North Bergen, N.J. -- Vitamin Shoppe reported Tuesday that net income for the quarter ended March 31 rose to $18.3 million, from $11.6 million in the same period last year.

Sales surged 14.4% to $248.1 million, boosted by a strong 9.6% rise in same-store sales. E-commerce sales rose 15.5% in the quarter.

The vitamin retailer said it plans to open 52 new stores in fiscal 2012.
 

SANTA FE SPRINGS, Calif. — Weber Logistics, a third party logistics company in the Western United States, has named former Target human resources manager, Sheila Jordan, as its new VP human resources. Jordan will report to Weber’s CEO, Harry Drajpuch, and be responsible for all human resource-related activities, including hiring, training, associate development and administration, for employees across Weber’s 17 distribution centers and freight terminals.

Cary, N.C. -- C-store operator The Pantry said Tuesday that it lost $9.7 million in the second quarter, compared with a loss of $300,000 in the same period last year. Results were hurt by rising gas prices.

Same-store merchandise sales rose 4.8%
 

HOFFMAN ESTATES, Ill. — "Modern Family" star, Sofia Vergara, is expanding her brand at Kmart with the launch of a new, exclusive home collection. The actress' apparel line launched at Kmart and on Kmart.com in the fall of 2011.

Has anyone else noticed that more and more consumers seem to be “cross-shopping” than ever before? I’m talking about those people who shop both the high-end luxury retailers and the discount or even dollar stores. I recently read an article that indicated one-quarter of all Nordstrom shoppers also shop at the Dollar Store. And, I started to ask myself if this trend is here to stay.
 

New York -- Shoppers in the United States earning at least $150,000 annually rank Nordstrom highest among luxury retailers, according to a survey by the Luxury Institute.

According to the 2012 Luxury Consumer Experience Index, which ranks retailers based on customers' evaluations of a brand's store personnel, shopping environment and degree of satisfaction with the total experience, Nordstrom earns the top overall score of 8.41 out of 10.

Bergdorf Goodman ranked second (8.37), and Barneys New York third (8.23).

Naperville, Ill. -- OfficeMax Inc. reported Tuesday that net income for the quarter ended March 31 slid to $4.9 million, compared with $11.4 million in the year-ago period. Results were hampered by charges related to U.S. store closures.

Total sales edged up 0.5% to $1.9 billion. In the retail segment, sales dipped 2.7% to $912.3 million; same-stores sales fell 2.1%.