Sales & Marketing

With Target set to open its first stores in Canada in less than a year, one source of competition will come from the rapidly growing Dollarama chain.

The 721 unit Montreal-based Dollarama chain said its first quarter same-store sales increased by a weather-aided 8.1%, and total first quarter sales increase 14.9% to $398 million for the period ended April 29. Earnings per share increased 40% to 56 cents from 40 cents. The gross margin rate increased to 36.3% of sales from 35.7% and expenses declined to 18.5% of sales compared to 19.7%.

Cincinnati -- The Kroger Co. reported Thursday that net income in the first quarter rose to $439.4 million, from $432.3 million last year.

The operator of namesake stores as well as Ralphs, Food 4 Less and others, also said it authorized a $1 billion share buyback.

Sales during the period were $29.06 billion, up from $27.46 billion last year but missing Wall Street’s expected $29.16 billion. Same-store sales rose 4.2%, the grocer’s 34th straight quarter of growth.

Hong Kong -- Esprit Holdings said Wednesday that its chairman has unexpectedly resigned, just one day after the sudden departure of CEO Ronald van der Vis.

Chairman Hans-Joachim Korber said he is leaving for personal reasons, while van der Vis’s reasons were described as “personal and family.” CFO Chew Fook Aun left the company on June 1.

By Jundong Song, [email protected]

Wal-Mart, the largest grocer in the world, does not run any traditional loyalty programs to enroll and reward customers for their loyalty. Will this prove to be a costly mistake?

Giving competitors an edge

An “extremely unusual circumstance,” is how police described the situation that unfolded this week in a Walmart parking lot where a Chicago couple was arrested after several of their children were discovered bound and blindfolded.

TORONTO — A study of big-box retail consumers, released Thursday, found that only two in five consumers believe that retailers value their input, and just 29% believe it is acted upon.

According to the Consumer Insights Panel survey conducted by customer experience management solution provider Empathica Inc., 85% of the 6,500 consumers surveyed have provided some form of feedback to big-box retailers, yet only 46% believe that brands actually use this feedback to make constructive changes to the customer experience.

Neil Ringel was named EVP at Staples Advantage, the office products company announced Thursday.

Ringel previously served as SVP of the Staples Advantage, the business-to-business division of the company focused on serving organizations with more than 20 employees. He joined Staples in 1995 and helped launched the Advantage group. He will replaced Jay Baitler who is retiring after 17 years of leading Staples Advantage. Ringel will report to Joe Dody who serves as president of Staples North American Delivery division.

Fort Worth, Texas -- Pier 1 Imports reported Thursday that net income for the quarter ended May 26 rose to $17.8 million, from $14.1 million in the year-ago period.

Sales increased 7.9% to $361.1 million from $334.6 million last year, and same-store sales rose 7.2% during the first quarter on top of last year’s 10.2% gain.