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U-Swirl franchisee signs first of 10 locations in Houston
Henderson, Nev. -- Frozen yogurt purveyor U-Swirl said Thursday that its area developer for the Houston market has signed a lease for its first of a 10-miminum store commitment to be opened over the next 48 months.
Houston is the fifteenth area in 13 states where U-Swirl is currently developing locations. It currently has 29 yogurt cafes open and operating.
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Big-box shoppers wonder if concerns are heard
TORONTO — A study of big-box retail consumers, released Thursday, found that only two in five consumers believe that retailers value their input, and just 29% believe it is acted upon.
According to the Consumer Insights Panel survey conducted by customer experience management solution provider Empathica Inc., 85% of the 6,500 consumers surveyed have provided some form of feedback to big-box retailers, yet only 46% believe that brands actually use this feedback to make constructive changes to the customer experience.