Sales & Marketing

Waban, Mass. – Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.

Jacksonville, Fla. - A lack of robust reporting tools that can give a 360-degree view to all aspects of a customer purchase and profile can seriously hinder e-commerce growth and optimization. A new study of 4,346 e-commerce marketers conducted by MarketingSherpa and sponsored by EBay Enterprise company Magneto shows that companies with a testing and optimization strategy based on extensive historical data saw higher median conversion rates than those that test based on intuition, best practices or don't test at all.

Tiffany chairman and CEO Michael J. Kowalsk said the company enjoyed “an excellent and encouraging start to the year.”

The company grew net earnings 50% in the first quarter. Net earnings increased 50% to $126 million, up from $84 million in the same period a year earlier, aided by the elimination of pre-tax charges relating to staff and occupancy reduction.

Worldwide net sales grew 13% to $1.01 billion, from $895.48 million. Worldwide same-store sales rose 11% due to growth in most regions.

Atlanta – Lease-to-own retailer Aaron’s Inc. has named Sharon Lawrence VP finance and Kirby Salgado as VP merchandising. Lawrence, formerly Aaron's director of franchise finance, joined Aaron's in 2012 after a 25-plus year career at SunTrust Bank, while Salgado most recently served as VP/general merchandise manager for Sears Holdings.

Denver — AmCap, Brixmor Property Group and Kimco have selected the Legend Retail Group to represent nearly 2 million sq. ft. of gross leasing area at 10 different retail centers across the Denver metropolitan area. The centers include:

AmCap
• Market Square, at Havana and Mississippi (120,498 sq. ft.; 12,410 sq. ft. available)
• Market Square, at Wadsworth and Jewell (92,759 sq. ft.; 8,090 sq. ft. available)
 
Brixmor Property Group

Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.

Retailers with the most improvement over last year's ratings are Apple Store, KFC, and Food Lion. Ace Hardware and Staples saw their Temkin Customer Service Ratings fall by 15 points or more between 2013 and 2014: No retailers placed at the bottom of the rankings.

Chicago - Renewed consumer spending is in line with pre-recession trends and consumer optimism is higher than it's been in years. In 2013, Mintel estimates that personal consumption expenditures on consumer goods reached $10 trillion for the first time.

By Sandy Skrovan, U.S. Research Director, Planet Retail

On Target's Q1 results, Sandy Skrovan, U.S. Research Director at Planet Retail, comments:

"Don't expect a lot from Target this quarter. The data breach and subsequent fallout - including leadership turnover and ongoing shopper trust issues - weigh like an albatross around the retailer's neck. Besides dealing with internal issues, some broader retail metrics don't bode well for Target either, suggesting another disappointing quarter is on the cards."