Sales & Marketing

Neuhausen, Switzerland -- Tyco Retail Solutions announced that fashion retailer Inditex Group, operator of Zara, has awarded Tyco a chain wide contract for RFID-based Inventory Intelligence. The Tyco solution is currently deployed in 700 Zara stores across 22 countries.

The solution has delivered timely, accurate visibility into merchandise styles, colors and sizes for Zara, enabling Inditex to create precise merchandise plans and tailored product assortments, and to deliver an exceptional customer experience across the Zara chain, Tyco said.

Melville, N.Y. – EconsumerServices, an online mediator between unsatisfied customers and e-commerce retailers, has signed JoTo PR as its public relations agency. JoTo PR will assist EConsumerServices in reaching its mass market of online consumers and making industry opinion leaders and government officials aware of the issue of fraud-related chargebacks.

By Ben Pivar, Senior VP, Retail Leader, North America, Capgemini

Showrooming may not be as concerning as many traditional retailers once thought. In fact, retailers who embrace clienteling and other strategies can leverage showrooming as an element of the overall all-channel experience for their customers. Through the use of new technologies as well as in-store and online strategies, many of those retailers who have tested clienteling have experienced a lift in customer conversion.

GameStop customers can now exchange gift cards online for a GameStop e-gift card. The new offering is part of a partnership with Cardpool, a leading gift card exchange platform.

Consumers can trade in plastic and e-gift cards online by filling out the individual gift card information at https://gamestop.cardpool.com. Once the information is verified and the transaction is complete, consumers receive a GameStop e-gift card via email that they can use at one of the more than 4,400 store store locations nationwide or online.

New York -- British retailing giant Tesco Plc on Monday said CEO Philip Clarke would step down in October, to be replaced by 27-year Unilever executive Dave Lewis, with the change effective Oct. 1. Clarke, who has been with Tesco for 40 years, will remain with the retailer until January 2015.

Also on Monday, Tesco said recent sales had been more challenging than anticipated and its profit in the first half of its financial year would be below expectations. It was the second profit warning issued since Clarke took the reins of the company in March 2011.

Montgomery, Ala. -- With the completion of Selas Drive, Eastchase will welcome the beginning of construction for Eastchase Station, a multi-tenant shopping center, and Kobe Japanese Steakhouse and Sushi Bar.

Located at the southwest corner of Eastchase Parkway and Eastchase Lane, Kobe Japanese Steakhouse and Sushi Bar will provide over 7,300 sq. ft. of dining space on the 1.4-acre site. Construction is scheduled to begin in late 2014 and be completed in the spring of 2015.

Loblaw, owner of the Joe Fresh brand, has promoted Mario Grauso to president of Joe Fresh. He was previously chief operating officer of the brand.

Grauso will continue to report to Joe Mimran, president of Joseph Mimran & Associates and creative director of Joe Fresh. In his new role, Grauso oversees business strategy, operations, marketing, international development, merchandising, sourcing and design functions at Joe Fresh.

Fort Worth, Texas -- Trademark Property Co. announced it has been engaged to manage and lease Uptown Village at Cedar Hill, a 610,000-sq.-ft. mixed-use open-air center in Cedar Hill, Texas.

Strategically located in the midst of a dynamic retail hub less than 20 minutes south of downtown Dallas, Uptown Village includes 350,000 sq. ft. of specialty stores and restaurants and 35,000 sq. ft. of office space.