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FIVE STEPS TO COMPLIANCE
Tom Lichford, VP retail technologies, NRF, recommends retailers seeking to achieve compliance with upcoming October 2015 EMV mandate take the following five steps:
1. CUSTOMER EXPERIENCE: “No matter what, start with customer experience,” advised Litchford. Retailers need to determine such factors as whether they will use self-service or traditional POS, customer prompts and screen displays, and how checkout speed will be impacted. -
SHOP TALK
RETAIL NOTES: Kleinfeld Hudson’s Bay, a glamorous bridal shop on the top floor of the Hudson’s Bay’s flagship and headquarters building in Toronto, took the big prize — Store of the Year — in the Association for Retail Environments 2015 Design Awards. The annual awards recognize the best in retail design, store fixtures and visual presentation. Designed in house by HBC Store Planning, the 14,000-sq.-ft.
