Sales & Marketing

Cyber Monday 2015 will be a day for the retail record books, at least until next holiday season.

The stereotype of younger consumers spending all their time glued to smartphones may have some validity, at least when it comes to shopping.

Digital media company Mashable and Visa are doing a little mashing of their own to launch a new online retail entity.

Chain Store Age recently spoke with Kyle Nel, executive director of Lowe’s Innovation Labs, who discussed the mission and activities of the retailer’s proprietary technology development center.

Black Friday may not be what it used to be in the United States, but the tradition has caught on big time across the pond, according to a report by the New York Times.

Dunkin’ Donuts has signed a multi-unit store development agreement with a franchise group led by two former NFL players.

The chain said it has signed an agreement with Berliner III to develop 14 new restaurants in St. Louis and two new locations in Kansas City over the next several years. Berliner III is led by NFL greats and former University of Nebraska football players Kris Brown and Zach Wiegert, who have teamed up with David Scott to develop a third market.

In a field rich with potential customer data, retail marketers are feeling more data-wealthy than ever as data big and small seem to rule the world. Meanwhile, though, the promise of all this data has lured more than one retailer into a frustrating marketing technology maze that didn’t pay off as planned, sending them in too many directions for too long to cost-efficiently find the customer magic they were promised.

Three leading retailers suffered varying degrees of difficulty with their e-commerce sites during the Thanksgiving holiday weekend.