Sales & Marketing

Several retailers, including Neiman Marcus, had site issues this past Black Friday weekend. Here is some advice from the folks at Dynatrace, an application performance management software company, on the top three things retailers can do when things go bad online.

Olive Garden is adding a new omnichannel twist to its traditional Italian dining experience.

The casual dining chain has completed rollout of Ziosk tabletop tablets at more than 800 restaurants nationwide. Ziosk's seven-inch touchscreen tablets allow Olive Garden customers to browse the menu, order drinks, appetizers and desserts, and pay checks. The tablets also feature interactive activities such as trivia games.

Digital media company Mashable and Visa are doing a little mashing of their own to launch a new online retail entity.

The two companies have launched the Mashable Shop, an e-commerce storefront accessible via the Mashable media site. Mashable Shop offers both original apparel and accessories, as well curated technology products and select merchandise from Williams-Sonoma. The Visa Checkout online payment service will be the exclusive form of payment.

American casual dining chain Red Robin has experienced nearly half a century of growth and prosperity. From the time the first Red Robin was established in Seattle in 1969, the brand has evolved to become a popular success and a familiar presence in cities and towns across the country. Today, there are more than 520 Red Robin locations nationally, and the brand is well known for its gourmet burgers, family atmosphere and quality beer options.

Huge numbers of shoppers feasted on deals over Thanksgiving weekend, but how and when Americans did so has forever changed, as online activity exceeded store visits.

Huge numbers of shoppers feasted on deals over Thanksgiving weekend, but how and when Americans did so has forever changed, as online activity exceeded store visits.

Retailers such as Walmart, Target, Best Buy and Macy’s spoke of well executed promotional strategies that leveraged their physical and digital presence and those insights were validated by data from the National Retail Federation’s Thanksgiving Weekend Survey conducted by Prosper Insights & Analytics.

Digital media company Mashable and Visa are doing a little mashing of their own to launch a new online retail entity.

Chain Store Age recently spoke with Kyle Nel, executive director of Lowe’s Innovation Labs, who discussed the mission and activities of the retailer’s proprietary technology development center.