Sales & Marketing

For all their talk about the customer, most retailers have yet to evolve to a business model that is truly customer-centric.

That’s the conclusion of a new industry study by strategic consulting firm The O Alliance that was created in partnership with Revmetri.

Chain Store Age on Thursday announced the winners of its first annual Breakout Retailer Awards, which honors emerging retail/restaurant concepts that are innovative in their segment and show strong potential for growth.

According to Forbes, during the week of Feb. 1, eBay Inc. remediated a flaw in its network security program that allowed hackers to place malware within the “active content” eBay merchants use to deliver pop-up ads and other dynamic messaging to customers. However, this action may not be enough to address wider security issues at eBay. [Forbes]

GameStop Corp. has entered into a partnership that will expand the retailer from selling video games to video-game publishing, the Dallas Business Journal reported. “As we’ve said many times before, GameStop will continue to invest in new and exciting innovation and strategic opportunities that will grow our video game business and deliver better and better entertainment experiences for our customers,” Mark Stanley, GameStop VP of strategic initiatives, said in the report.

For all their talk about the customer, most retailers have yet to evolve to a business model that is truly customer-centric.

That’s the conclusion of a new industry study by strategic consulting firm The O Alliance that was created in partnership with Revmetri.

The CEO of General Growth Properties caused a firestorm late Tuesday when he made a passing reference during the company’s fourth quarter earnings call that Amazon was planning to open 300 to 400 bookstores. On Wednesday, the mall giant issued a very short statement that poured water on the fire.

“General Growth Properties CEO Sandeep Mathrani has indicated that a statement he made concerning Amazon during GGP's earnings conference call held on February 2, 2016, was not intended to represent Amazon's plans.”

Same-store sales at Costco were mostly flat in January across the globe, mirroring reports from other retailers reporting soft sales.

L Brands raised its profit outlook for the year after reporting record sales in the fourth quarter.

For the fourth quarter ended Jan. 30, the company had net sales of $4.395 billion, an increase of 8% compared to $4.069 billion for the quarter ended Jan. 31, 2015. Same store sales increased 6%. Net sales for the year ended Jan. 30 were $12.154 billion, an increase of 6% compared to $11.454 billion for the year ended Jan. 31, 2015. Same store sales for the year ended Jan. 30 increased 5%.