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Loyalty Marketing

  • Target ekes out disappointing 0.9% comp in Dec.

    MINNEAPOLIS - Despite an easy prior-year comparison, Target fell short of its December same-store sales guidance with a disappointing 0.9% gain. The company had forecast December comps in the low to mid single-digit range after it released November results, which saw comps advance 5.5%. Analysts were expecting the company to report a 4% December gain.

  • OfficeMax upgrades smartphone app

    NAPERVILLE, Ill. - OfficeMax announced it has launched a new enhanced 2.0 version of its free for the iPhone App on the App Store and is making the App available on Google's Android platform. The 2.0 version gives users the ability to view OfficeMax's weekly ad and special offers -- all right from their mobile device.  OfficeMax also added local store hours and phone numbers to the App's GPS-enabled store locator function.

  • From holiday returns to hand-held upsells: How live chat drives loyalty and conversions after the holidays

    By Steve Castro-Miller, president and CEO of Bold Software, [email protected]

  • Sam's Club starts new year with new health services

    BENTONVILLE, Ark. - Sam's Club announced that it is offering its business, advantage and plus members tools to help them achieve their health goals including free monthly in-club health screenings and access to a new health management benefit, The Prevention Plan from U.S. Preventive Medicine.

  • More proof of strong online holiday sales

    RESTON, Va. - Comscore reported that retail e-commerce spending for the entire November to December 2010 holiday season reached $32.6 billion, marking a 12% increase versus last year and an all-time record for the season.

  • Rite Aid beats analysts' estimates; positive comps across the board

    CAMP HILL, Pa. — Rite Aid brought the New Year in with a bang, recording monthly same-store sales increases across both the front end and back bench for the first time in almost two years.

  • Sears names apparel head

    HOFFMAN ESTATES, Ill. - Sears Holdings announced today that apparel veteran Lana Cain Krauter will join the company as SVP and president Sears apparel. She will be responsible for the oversight, leadership and growth of Sears' apparel business, both in-store and online.

  • The Web big 2010 winner

    While holiday sales overall were solid during the season just ended, a real bright spot was online where sales advanced 13% to a record level of nearly $31 billion, according to the online measurement firm comScore. For the 56-day period from Nov. 1 through Dec. 26, comScore data showed consumers turned to the Internet in record numbers, especially on such key days as Thanksgiving, Cyber Monday and the final day of free shipping on Dec.17 when online volumes surged 61% to $942 million.

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