Loyalty Marketing

New York City -- According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.

The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.

BENTONVILLE, Ark. — Sam's Club has launched a new program with San Francisco, Calif.-based warranty provider SquareTrade and other partners to offer feature-packed mobile phone protection plans for Sam's Club members. Priced at $59 for standard phones and $99 for smart phones, the protection packages include:

• Two-year protection for normal failures including battery replacement

• Accidental damage protection including full liquid immersion with a $49 deductible

DULUTH, Ga. — The U.S. division of an Amsterdam-based supermarket conglomerate has tapped NCR for a solution to manage the stores' offers and promotions to customers.

WOONSOCKET, R.I. — CVS/pharmacy's ExtraCare Rewards program now enables ExtraCare cardholders to send their quarterly ExtraBucks Rewards to their ExtraCare cards, eliminating the need for shoppers to carry paper rewards into their local CVS/pharmacy.

By Kiran Kumar MN, [email protected]

New York City -- Kohl's is the recipient of the People’s Pick award in The Harris Poll Customer Relationship Series, conducted by Harris Interactive. The award cognizes the strength of consumers' bonds with mid-tier department stores and reflects the customers' connections and future intentions.

New York City -- Although online sales grew 15% from 2010 to 2011, many retailers' online ordering, shipping and returns processes failed to keep pace, according to management consultancy Kurt Salmon's rankings of 50 retailers.

Mahwah, N.J. -- The Metropolitan Furnishings Association said it has selected TD Retail Card Services’ Renovate Card private label credit program for use by the organization’s 75 retail members in New Jersey.