Loyalty Marketing

Redwood Shores, Calif. -- A “Live Help” feature, detailed information about products and services and access to personal account information are the three most important features consumers expect to find at a company’s website, according to an annual survey by Oracle. The company surveyed more than 3,000 consumers worldwide regarding their use of customer service channels including call centers, live chat, click-to-call and email.

AUSTIN, Texas — Whole Foods is rewarding customer that live a green lifestyle through its new app it created with Whole Planet Foundation and BlueAvocado.

Woonsocket, R.I. -- CVS Caremark held its annual meeting of stockholders at its headquarters on Thursday, and the tone attendees heard was a positive one.

According to president and CEO Larry Merlo, the company is well-positioned for growth in an evolving healthcare market.

Merlo made note in the meeting of Walgreens’ battle with Express Scripts, which has created opportunity for CVS to pick up significant prescription business.

Austin, Texas — Whole Foods is rewarding customers that live a green lifestyle through a new app it created with Whole Planet Foundation and BlueAvocado.

By Matthew Talbot, [email protected]

ANN ARBOR, Mich.  — Walmart has put a considerable amount of time an effort into its digital business, and that appears to have been well worth it as the company achieved an 82, from a prior-year score of 79, on ForeSee's 2012 rating of Internet retailers. Achieving an 82 is impressive, as a score of 80 is the minimim needed to be considered "superior." The survey scored all retailers on the list out of a 100.

ANN ARBOR, Mich.  — Though 79 is just one point shy of what ForeSee considers a superior score on its annual top 100 online retailers for customer satisfaction list, Target should still be concerned as it was three points behind rival Walmart, and three points does make a difference.

With the lowest score on the list being 69 and the highest being 89, achieved by Amazon.com, most retailers on the list had a score in the 70s, while 36 on the list earned the distinction of scoring 80 or higher. The scores are based on a 100-point scale.

SAN BERNARDINO, Calif. — Stater Bros. reported its second-quarter results for the period ended March 25.

The retailer's consolidated sales for the quarter rose nearly 2.7% to $937.7 million, compared with the year-ago period, while same-store sales also rose nearly 2.7%. Second-quarter net income totaled $16.4 million, compared with $9.3 million for second quarter of the prior year.