Loyalty Marketing

Issaquah, Wash. -- Costco Wholesale Corp posted a better-than expected 39% increase in quarterly profit, helped by increasing sales and a rise in membership fees.

Net income was $547 million in the fiscal second quarter ended on Feb. 17, compared with $394 million a year ago.

MediaPost this week named the Walgreens app the best retail app at its Appy awards during the South by Southwest festival in Austin, Texas. 

The 2012 version of the Walgreens app included a rewards program, integration with Apple’s Passbook and photo-editing capability. The app also featured in-store mapping to all 8,000 of its stores through a partnership with Aisle411.

ST. PETERSBURG, Fla. — HSN has named two key executives to its corporate leadership team. Bill Brand, formerly EVP programming, marketing and business Development at HSN, was promoted to chief marketing and business development officer for HSNi, and Andy Sheldon, formerly EVP of TV, live events and creative at HSN, was named chief creative officer for HSNi, and General Manager of HSN Productions.

New York -- More than half (53%) of industry leaders believe that improving customers’ retail experience is essential to creating a successful mobile payments scheme, according to a recent survey by SAP.

The study, SAP’s third consecutive GSMA Mobile World Congress survey, found that the “secret sauce” for creating a better retail experience includes POS services such as near-field communication (28%), facilitating universal acceptance of mobile payments (25%) and location-based point-of-sale offerings (24%).

Boulder, Col. -- Nordstrom is the nation’s favorite fashion retail chain, according to an annual consumer study conducted by customer intelligence solutions provider Market Force Information. The upscale department store edged out Kohl’s, which had ranked first in the three previous studies. This year, Kohl’s moved to the No. 2 spot overall, followed by Macy’s, Dillard’s and J.C. Penney.
 

By Mike Poldino, Motorola Solutions

Unless you have recently upgraded your point-of-sale (POS) systems, chances are the bioptic POS in your grocery store today can only scan 1D bar codes printed on the paper labels placed on items or on paper coupons. While that met the needs of yesterday’s POS, times have changed. And in order to provide your customer with the best possible experience at the POS, your POS needs to change too.

Beyond 1D — the new types of bar codes appearing in your POS lanes

HANOVER, Germany — SAP announced that it has enhanced its OnDemand software solution to empower businesses to know their customers like never before, guide them through each step of the buyer's journey and groom customers to become loyal brand advocates. 

Dallas -- Alliance Data Systems Corp., a leading provider of loyalty and marketing solutions derived from transaction-rich data, announced its Retail Services business has signed a long-term agreement to continue providing the co-brand credit card program for multichannel retailer Gander Mountain.