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Loyalty Marketing

  • Study: What retailer leads in holiday shipping speed?

    Only one retailer has averaged online deliveries in one day so far this holiday season.

    According to a Kurt Salmon study of online orders from 62 retailers across a broad range of categories, including brick-and-mortar and online-only retailers, Zappos kicked delivery into a higher gear than any other analyzed retailer with an average of delivery in one day.

  • Tech Guest Viewpoint: Getting Smart About Department Store Traffic

    Industry estimates show in-store conversion rates (percentage of visitors who take the desired action to purchase) are below 30% and dropping. This means 70% of store visitors leave without buying. Never before has there been greater competition for sales and a smarter, more connected consumer base.

  • Jos. A. Banks' struggles puts pressure on Men’s Wearhouse

    A decline in traffic at Jos. A. Banks stores weighed heavily on Men's Wearhouse in the third quarter, forcing the company to consider store closures and job cuts.

  • Study: How can retailers improve the store experience?

    Retailers looking to make their in-store customer experience more appealing can take a few basic technology-enabled steps.

    According to a new survey of 1,000 U.S. and Canadian consumers from iVend Retail and CitiXsys Americas Inc., 71% of respondents agree or strongly agree that shopping online is more convenient than shopping in a store, with 24% saying shopping in a store is a letdown after shopping online.

  • Walmart launches Walmart Pay, disrupts mobile payments landscape

    Shoppers at Walmart stores will soon be able to pay with their smartphones as the retailer has developed a unique solution to become the newest entrant in the crowded world of mobile wallets.

  • Survey: Holiday shoppers are in a hurry

    Retailers looking to provide a positive customer experience this holiday season should realize time is of the essence.

    According to a new survey of 1,267 U.S. consumers from LoyaltyOne Consulting, 94% of respondents said they expect retailers to take extra measures to keep checkout lines moving during the holiday rush. When asked why they avoided stores completely during the holiday season, 36% of shoppers said their primary reason is waiting too long at the checkout.

  • Which retailer knows its customers best?

    When it comes to understanding what consumers want, one retailer stands tall above the rest.

    According to a new study of 1,000 consumers from beacon marketing platform provider Swirl Networks Inc., Amazon.com holds a clear lead in knowing its customers. Fifty-six percent of consumers say that Amazon demonstrates an understanding of their individual preferences and needs on a regular basis.

  • Analysis: Walmart Pay

    Although numerous players have entered the mobile payment arena in recent months, Walmart Pay is poised to be much more disruptive to the mobile payment landscape

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