Loyalty Marketing

Ace Hardware Corp. is best known for selling home improvement merchandise, but also operates a growing grocery channel.

Using technology from ProLogic Retail Services, a provider of loyalty marketing solutions specializing in independent grocers, the retail cooperative is enabling its Ace Rewards loyalty program in co-located grocery stores. Ace operates grocery in both “store-within-a-store” configurations and adjacent storefronts with grocery partners.

Barneys New York is employing technology to give shoppers at its new flagship in downtown Manhattan flagship even more personalized attention — and an experience that combines the best of physical and digital retail.

Starbucks Corp. reported profit for the second quarter that exceeded expectations, but it disappointed on sales. The chain also offered a third-quarter earnings outlook that was shy of forecasts.

For the quarter ended March 27, Starbucks reported $4.99 billion in sales, up 9% from $4.56 billion in the year-ago period. Although sales set a new record for a non-holiday quarter, they but still fell short of analyst estimates of $5.03 billion.

Net income rose 18% to $575.1 million on strong U.S. sales.

Visiting the expansive Mall of America in Bloomington, Minnesota, has always been an experience for shoppers, but a recent digital upgrade takes that experience to a new level.

When it comes to shopping in stores, “digital natives” want the same technological conveniences they have come to expect online.

According to a new research report from Euclid Analytics, “Bringing Digital Engagement In-store,” 67% of millennial adults age 18-34 would be very or somewhat likely to use in-store WiFi for faster checkout via an exclusive VIP line. This compares to 60% of Gen Xers 35-54 and only 38% of baby boomers age 55 and older.

Digital retailing is growing in popularity, but the brick-and-mortar channel remains dominant for at least one crucial consumer activity.

According to research firm Toluna, an equal percentage of consumers browse before purchasing online or via mobile (76%) as browse in-store (also 76%). However, when it comes time to make a purchase, 82% will do so in-store while only 65% purchase items online or via mobile.

There is no shortage of emerging technologies with the potential to transform how retailers operate, but some are closer to realizing that potential than others.

Virtual and augmented reality and Internet of Things (IoT) are most likely to disrupt retail, at least in the short term. That’s according to the first quarter 2016 Retail Innovation Report from the Center for Advancing Retail & Technology (CART),