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Gap vet named Frederick's of Hollywood president
HOLLYWOOD — Frederick’s of Hollywood Group announced that former Gap executive Don Jones has joined the company as president and COO.
Jones, who most recently served as CEO of Pogan Retail, a consulting firm he founded in 2003. Prior to founding Pogan, Jones served as SVP stores and operations for Gap Inc., where he was responsible for Gap, Gap Kids and Gap Body retail stores.
During his career, Jones also held leadership positions at Target, Ikea, Filene's and Macy's.
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Safeway, Wegman's beat out Walmart, others for service
TORONTO — Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica.
Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology.