Retail

New York – J. Crew was ranked number one for overall online customer service in June 2014. According to monthly benchmark analysis from customer service analysis provider StellaService, J. Crew ranked first in phone support, 10th in email support and 12th in returns.

J. Crew last topped the rankings in January, but is one of only six companies to remain within the top 25 since that beginning of the year.

El Segundo, Calif. – Expenses associated with the development of its e-commerce platform helped drive net income at Big 5 Sporting Goods Corp. down 59% to $2.5 million in the second quarter of fiscal 2014, from $6.1 million in the same quarter a year earlier.

For the fiscal 2014 full year, Big 5 currently anticipates opening approximately 12 net new stores

Austin, Texas -- Whole Foods Market reported that profit for the third quarter rose to $151 million from $142 million last year, but revenue and same-store sales missed projections, sending the organic grocer’s shares downward.

Revenue rose to $3.38 billion from $3.06 billion, shy of the $3.39 billion expected by Wall Street. Same-store sales rose 3.9%, well short of the estimated 4.9% gain and marking the worst performance in at least 14 quarters.

Phoenix — CBRE Group, Inc. announced that Geoffrey Harris has joined the firm’s Capital Markets’ Debt and Structured Finance team as senior VP.

Based in Phoenix, Harris will play a key role in originating net-leased transactions for the firm nationally, in the multi and single-tenant, office, retail and industrial properties space.

Harris joins CBRE from Meridian Capital where he was managing director. He previously served as VP of Capital Markets at Marcus & Millichap.

Downers Grove, Ill. -- FTD Companies Inc. will acquire the Provide Commerce floral and gifting business from Liberty Interactive Corp. for $430 million in cash and stock. Both companies have annual revenues of more than $600 million.

Laval, Canada - Alimentation Couche-Tard Inc. will acquire 55 Super Pantry convenience stores and related assets from Tri Star Marketing Inc. Fifty-one of the stores are located in the state of Illinois ,and four stores located in the state of Indiana. These stores offer Phillips 66 and Mobil branded motor fuel.

Seattle – Amazon.com and Blackhawk Network Inc., a prepaid and payments network, have teamed up to bring customers a new way to manage and spend their gift cards. Using the new Amazon Wallet app, customers can more easily store, redeem and check the balance of gift cards from dozens of major retailers and restaurants.

By Dave Richards, Accenture