Supermarket/Grocery

New York – Retailers who offer or are considering offering online grocery shopping may be on the right track. One-quarter of 30,000 online global respondents surveyed in the new Nielsen Global E-commerce and the New Retail Surv say they are already ordering grocery products online for home delivery and more than half (55%) are willing to use it in the future.

Chicago -- Self-service kiosks got a nod from the Millennial generation, as a new survey released by location-based mobile platform Retale showed that 20% of Millennial shoppers don’t like interacting with cashiers at checkout.

The survey examined consumer self-service checkout (SSK) adoption and preferences among brick-and-mortar retailers, focusing on SSK experiences, and evaluating convenience, challenges and desired improvements.

Research highlights include:

Wellesley, Mass. - Regional grocery chain has opened its flagship Downtown Crossing Boston supermarket in the newly restored Burnham Building. Roche Bros. is the first large-scale grocery store to be built in Boston's Downtown Crossing.

Smart & Final Stores Inc. credited strong merchandising and marketing initiatives with the retailer's impressive jump in same store sales for the first quarter.

Ann Arbor, Mich. - Despite economic indicators that show the recession is over, customers are slightly less satisfied in 2015 than they were the prior year. According to CFI Group's Retail Satisfaction Barometer 2015, the RSB score for 2015 is 79 on a 0-100 scale (with 100 being the highest possible score), a one-point drop from 2014.

Oakville, Canada - Tim Hortons has released its fifth annual Sustainability and Responsibility Report, highlighting the company's 2014 performance results. Key accomplishments in 2014 include:

• Introduced Calorie Aware menu boards across Canada to highlight breakfast products under 350 calories.

• Increased the number of farmers who participated in the Tim Hortons Coffee Partnership Projects to a total of 4,830 farmers.

Hy-Vee is joining the legion of grocery chains with online ordering, delivery and store pickup.

According to KCCI-TV in Des Moines, Iowa, the regional supermarket is rolling out a service called Aisles Online in select stores.

The news site quotes Hy-Vee as saying that the average order has about 30 items and takes a worker about a half-hour to compile. The items are scanned, loaded up and delivered. Or customers can pick them up at the store. Delivery costs $4.95 per order, and pick-up costs $2.95 per order, with the charges dropped for orders of $100 or more.

Minneapolis – Net earnings at Supervalu Inc. fell 14% to $36 million in the fourth quarter of fiscal 2014 from $42 million in the identical period a year earlier. Higher selling and administrative expenses, including store closure and benefit costs, helped reduce profits.