Mass Merchant

Retailers are facing a growing onslaught of lawsuits from current and former managers and assistant managers who claim their employers should have paid them for overtime under the Fair Labor Standards Act (FLSA). The managers’ assert that much of what the work managers and assistant managers do is not truly managerial and, therefore under the FLSA, they should not be exempt from receiving overtime pay for any time worked over 40 hours in a week.

With the recent announcement that it will build a new digital innovation lab in Boston, CVS Health has joined the ranks of retailers, including Wal-Mart Stores and Target Corp,  who have also launched similar facilities.  Not every retailer is in the position to build its own proprietary innovation hot house,  but there are many advantages for those with the resources to do so.  Following are three key reasons that retail innovation labs are a good idea.

CHICAGO - Best Buy’s 43 Chicagoland stores are sporting a fresher look and assortment upgrades after the retailer’s $20 million overhaul earlier this year.

The stores’ face-lifts cover multiple areas, from new fixtures, carpeting, lighting and paint, to new customer experiences and shopping areas in stores.

Store enhancements include:

Armonk, N.Y. - Online sales were up 18.7% the weekend before Thanksgiving (Nov. 22-23) compared to the same two-day period in 2013. According to IBM Digital Benchmark analysis, mobile traffic accounted for 48.8% of all online traffic, an increase of 24.4% year-over-year.

In addition, mobile sales accounted for 26.6% of all online sales, an increase of 23.9% year-over-year.

Black Friday is known for great deals, but a new study shows that consumers may want to add one more item to their holiday shopping carts.  

Product protection plan leader Asurion recently surveyed consumers and nearly one-third of the items they purchased last Black Friday broke in less than a year. In addition, almost half (45%) of those surveyed plan to replace at least one damaged, lost or stolen item this Black Friday.  

New York - More than two-thirds (69%) of 276 finance industry executives expect 2014 Black Friday sales figures to grow at least 2% from their 2013 levels, with more than one-third (37%) expecting growth of 4% or more. Similarly, almost three-quarters of respondents to a survey from global brokerage firm Convergex (71%) say they expect total holiday season sales numbers to grow at least 2%, with 39% of respondents predicting a gain of 4% or more.

Bentonville, Ark. – Wal-Mart Stores Inc. has appointed Tom Horton, former chairman and CEO of American Airlines, as a new member of the company’s board, effective Nov. 21. Horton became the 16th member of the Board and will also serve as a member of the company’s Audit Committee.

By: David Kidd,  Peak 10
 
Data privacy and security remain top concerns for retailers. There is good reason for that.  The Target breach compromised approximately 70 million records. The Home Depot breach potentially impacted another 60 million consumers. As I write this article, reports are being made public about a breach involving the office supply retailer Staples. We can no longer deny that cybercrime is a real and growing threat to the retail sector.