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Future-ready retail and the role of technology, data and analytics
I left Walmart to pursue what I saw as the future of retail. In my exit interview with Mike Duke (at that time president and CEO of Walmart International) he asked me what I meant by the future of retail. Having worked in the international division, Sam’s Club and Costco prior to that, the future I saw at the time revolved around leveraging data and managing technology to understand customers in a granular fashion and speaking to them directly as individuals with highly lifestyle relevant products and services.
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Walter Loeb: Retailers must restructure in 2016
Restructuring will be key to retail survival in 2016, according to veteran retail analyst Walter Loeb, who is worried about the future profitability of many leading traditional retailers as the year gets underway. “They are losing sales productivity in their stores while expenses rise and management bureaucracy grows,” Loeb wrote in an article on Forbes.com. [Forbes.com]

