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Survey: Omnichannel drives retailer tech priorities
The need to provide a seamless customer experience is having a big impact on the types of solutions retailers are trying to implement.
According the new Retail Industry Insight benchmark report conducted by Retail Systems Research for SPS Commerce Inc., e-commerce and stores have switched places as the top growth driver for retail IT purchases. Retailers rank growing e-commerce sales as their top priority (75%) followed by improving the in-store experience (53%).
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Staples gives Goodman greater responsibility
In the name of creating a more efficient and focused organization, Staples announced several key senior leadership moves while its acquisition of rival Office Depot appears in jeopardy.
Shira Goodman, currently president, North American commercial, has been named president, North American operations with responsibility for Staples’ business-to-business, online and retail operations across the United States and Canada.

