Mass Merchant

SANTA CLARA, Calif. — Best Buy, Sears and Target ranked as the top three cross-channel performers in a study by CrossView, a provider of cross-channel commerce solutions. The study, which examined the cross-channel capabilities of 25 top retailers, found that a majority of retailers are providing an unsatisfactory cross-channel experience. 

Highlights of the study, which is due to be released Aug. 30, include:

• Only 12% of studied retailers could access a customer’s pending web order in store;

Oxnard, Calif. -- Centro Properties Group US announced that Dick’s Sporting Goods will open a new 44,166-sq.-ft. store at Esplanade Shopping Center, located in Oxnard, Calif.

Esplanade Shopping Center is owned by Centro Properties, based in New York City.

 

When Washington, D.C.-based Madison Marquette took over the leasing and management duties for Granite Run Mall, located in Media, Pa., near Philadelphia, it launched an innovative program for soliciting shopper feedback.

Chattanooga, Tenn. -- Chattanooga, Tenn.-based CBL & Associates Properties,  announced a 6,000-sq.-ft. expansion to The Shoppes at Hamilton Place, a 125,000-sq.-ft. associated center in Chattanooga with existing anchors Ross dress for Less, Marshalls, and Bed, Bath & Beyond.

The expansion will locate in the undeveloped parcel in front of the center and will bring new retailers and restaurants to the area including Sweet Peppers Deli, Menchie’s Frozen Yogurt, and Bath Junkie.   

By Liana Hill, [email protected]

Seattle – Guess said Tuesday that it will open a new store in November at Pacific Place shopping center, in downtown Seattle.

The shop will open on level 2 between Club Monaco and bebe and is one of three new store openings within a few months of each other at Pacific Place, which includes Kate Spade New York and Clarks, as well as a major remodel for Victoria’s Secret and the opening of its Pink boutique.

Talk about visibility. Target went way beyond the norm in the retail industry earlier this year when it said that within six or seven years sales would reach $100 billion and earnings per share would double to at least $8. Expressing such a long term outlook is not without considerable risk, chief among them is the rapid pace of change in the retail industry and the fact that the competitive landscape and the factors influencing consumer demand could look very different within six or seven years.

It’s not easy keeping up with the comings and goings of retail executives these days. Every day seems to bring a change at -- or near -- the top. Among the most recent announcements was the news that Terrance Marks, CEO of The Pantry and architect of the chain’s turnaround strategy, was stepping down to take a position in Atlanta. Also hot off the wire: Mark Cosby, former president of stores at Macy’s, has been named president of CVS/pharmacy.