Mass Merchant

Ann Arbor, Mich. - Customer satisfaction improved for a third consecutive year for retail. According to a report released by the American Customer Satisfaction Index (ACSI), the retail sector overall gained 1.7% to an ACSI benchmark of 77.9, boosted by higher customer satisfaction with specialty retail stores, supermarkets, drug stores, and gasoline service stations.

Seattle -- Nordstrom announced plans to open a Nordstrom Rack at Redfield Promenade in Reno, Nev.

The store is scheduled to open in spring 2015. Redfield Promenade is owned and operated by Kimco Realty Corp.
 
"We're thrilled to bring a Nordstrom Rack to the Reno community," said Geevy Thomas, president of Nordstrom Rack. "This central retail location at Redfield Promenade is a good fit for us and we look forward to offering customers access to fashion at great prices when we open our doors next year."

Safeway has confirmed that it is in discussions concerning a possible transaction involving the sale of the company. However, the company declined to comment further at this time.

"Although the discussions are ongoing, the company has not reached an agreement on a transaction, and there can be no assurance that these discussions will lead to an agreement or a completed transaction," Safeway stated as part of its earnings release.

Hamilton, Bermuda - In a deal that would combine the two largest mid-tier jewelry chains in the United States, Signet Jewelers Ltd. has agreed to buy rival Zale Corp. for about $690 million dollars. Signet will offer $21 in cash for each Zale share, representing a 41% premium over Tuesday's closing price.

New York - Eminence Capital, LLC, which owns 4.9% of the common stock of Jos. A. Bank Clothiers, has sent a letter to the board of directors criticizing their announced acquisition of Eddie Bauer. According to the letter, signed by Eminence CEO Ricky Sandler, the nearly $900 million acquisition is a poor decision that has an excessive price which almost surely destroys shareholder value.

New York – J. Crew received top ranking among all major U.S. online retailers during the month of January 2014. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, J. Crew, which held this ranking from July-September 2013, took the top spot from L.L.Bean.com, which held it in November and December 2013.

Washington, D.C. - More Americans this year are expected to put their tax returns in the bank. According to the National Retail Federation (NRF)’s Tax Returns Survey conducted by Prosper Insights & Analytics, 46% of those expecting a refund this year will put their money into savings, up from 44% last year and the highest percent in the survey’s history.

New York — Steve Madden and Trebbianno have signed long-term leases totaling more than 60,000 sq. ft. at 19 West 34th Street, also known as the Martin Building, in New York City.

Steve Madden is taking the entire fifth floor and part of the fourth and eighth floors and will use approximately 40,000 sq. ft. of the 14-story building. The space will serve as one of Steve Madden’s corporate offices and showrooms.