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Mass Merchant

  • Study: Amazon top Canadian digital retailer

    Vancouver, Canada – Amazon.com is the top digital Canadian retailer and U.S., retailers are generally outpacing their Canadian competitors in using digital channels such as online, mobile and social. According to the new “Chasm Retail 2.0” study from Chasm Digital, the top 10 digital retailers operating in Canada are:

    1. Amazon
    2. Best Buy
    3. Home Depot
    4. Sears
    5. Lululemon
    6. Costco
    7. Chapters
    8. London Drugs
    9. Lowes
    10. Canadian Tire

  • Study: Customer satisfaction up in specialty stores

    Ann Arbor, Mich. - Customer satisfaction improved for a third consecutive year for retail. According to a report released by the American Customer Satisfaction Index (ACSI), the retail sector overall gained 1.7% to an ACSI benchmark of 77.9, boosted by higher customer satisfaction with specialty retail stores, supermarkets, drug stores, and gasoline service stations.

  • Nordstrom Rack to open in Reno, Nev.

    Seattle -- Nordstrom announced plans to open a Nordstrom Rack at Redfield Promenade in Reno, Nev.

    The store is scheduled to open in spring 2015. Redfield Promenade is owned and operated by Kimco Realty Corp.
     
    "We're thrilled to bring a Nordstrom Rack to the Reno community," said Geevy Thomas, president of Nordstrom Rack. "This central retail location at Redfield Promenade is a good fit for us and we look forward to offering customers access to fashion at great prices when we open our doors next year."

  • Signet Jewelers to acquire Zale Corp.

    Hamilton, Bermuda - In a deal that would combine the two largest mid-tier jewelry chains in the United States, Signet Jewelers Ltd. has agreed to buy rival Zale Corp. for about $690 million dollars. Signet will offer $21 in cash for each Zale share, representing a 41% premium over Tuesday's closing price.

  • Eminence Capital criticizes Jos. A. Bank for Eddie Bauer purchase

    New York - Eminence Capital, LLC, which owns 4.9% of the common stock of Jos. A. Bank Clothiers, has sent a letter to the board of directors criticizing their announced acquisition of Eddie Bauer. According to the letter, signed by Eminence CEO Ricky Sandler, the nearly $900 million acquisition is a poor decision that has an excessive price which almost surely destroys shareholder value.

  • Study: J. Crew has best online customer service in January

    New York – J. Crew received top ranking among all major U.S. online retailers during the month of January 2014. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, J. Crew, which held this ranking from July-September 2013, took the top spot from L.L.Bean.com, which held it in November and December 2013.

  • More consumers will hold onto those tax refunds

    More Americans this year are expected to put their tax returns in the bank. According to the National Retail Federation (NRF)’s Tax Returns Survey conducted by Prosper Insights & Analytics, 46% of those expecting a refund this year will put their money into savings, up from 44% last year and the highest percent in the survey’s history.

  • NRF: More consumers will save tax refunds

    Washington, D.C. - More Americans this year are expected to put their tax returns in the bank. According to the National Retail Federation (NRF)’s Tax Returns Survey conducted by Prosper Insights & Analytics, 46% of those expecting a refund this year will put their money into savings, up from 44% last year and the highest percent in the survey’s history.

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