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eCommerce

  • No Target on Morningstar’s top 10

    The analysts at Morningstar combed through 330 consumer sector companies and came up with a list of 10 names that comprise the firm’s new “Consumers’ Choice List. 

  • Grubb & Ellis: Continued sluggish real estate recovery in 2012

    Santa Ana, Calif. -- The struggling housing market, weak job growth and ongoing consumer deleveraging caused the retail market to lag other property sectors in 2011, according to Grubb & Ellis Co.’s 2012 National Real Estate Forecast, which predicts a year of slow but continued growth for all commercial real estate property sectors.

  • Lowe’s acquires online home improvement retailer

    Mooresville, N.C. -- Lowe’s Cos. said Thursday it has acquired ATG Stores, an online retailer of home improvement and lifestyle products based in Kirkland, Wash.

    According to Lowe’s, the transaction will add depth and expertise to its online business.

  • E-commerce survey: Amazon tops in holiday service; Gap lags

    Ann Arbor, Mich. -- Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

    According to ForeSee’s annual Holiday E-Retail Satisfaction Index,
    Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies.

  • Best Buy issues statement regarding online order cancellations

    Minneapolis -- After a slew of online orders were cancelled in November and December when Best Buy couldn’t keep up with demand, the company issued the following statement on Tuesday:

    “What was wrong is that there was an unacceptable delay between order confirmations and cancellations, and for that we are very sorry,” said Susan Busch, senior director of Best Buy’s public relations. “It’s important to note that this was a rare situation based on a high volume of orders over a short period of time.”

  • ICSC: Last-minute holiday shopping gives 4.5% year-over-year lift

    New York City -- A report released Wednesday by the International Council of Shopping Centers found that a last-minute shopping surge gave merchants a solid lift during the final week before Christmas.

    According to the ICSC-Goldman Sachs Weekly Chain Store Sales Index, same-store sales rose 0.9% for the week ended Saturday compared with the previous week. That is also up 3.4% from the week before and up 4.5% over the same period a year ago.

  • Consumer Confidence rose more than forecast in December

    Washington, D.C. -- The Conference Board report, released Tuesday, found that confidence among consumers rose to an eight-month high in December, increasing to 64.5 from a revised 55.2 reading in November.

    The index reading exceeded all estimates in a Bloomberg News survey and was the highest since April.

  • IBM: December online shopping remains strong through the holiday

    New York City -- The IBM Benchmark Report, released Tuesday, showed continued strength for online retailers.

    According to the report, which provided a snapshot of online retail data for December 25 and December 26 as of 12 pm PST, Christmas Day online sales grew by 16.4% year-over-year. And 18.3% of all online sessions on a retailer’s site were initiated from a mobile device, up from 8.4% on Christmas Day 2010 — an increase of 117.8%.

    Other report highlights included:

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