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No dog days for PetSmart in Q3
PHOENIX — Even in a tough economy, consumers are reluctant to cut back spending on their pets, as was made clear by PetSmart's whopping 32% growth in earnings and strong sales performance during the third quarter.
The retailer reported reported earnings of 50 cents per share, up 32% compared with 38 cents per share in the third quarter of 2010. Net income totaled $56 million in the third quarter of 2011, compared with $46 million in the third quarter of 2010.
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Top 10 retailers for customer service
Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.
The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.
According to shoppers, the ten finalists for customer service, in alphabetical order, are: