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  • Survey: Chick-fil-A nabs second place in customer service

    Waban, Mass. - Chick-fil-A took the second spot in the annual Temkin Customer Service Ratings, tops among all retailers and food service chains. Other retailers and food service companies in the top 12 include Aldi, Trader Joe's, Publix, Panera Bread, H-E-B, Amazon.com, and Bed Bath & Beyond.

    Supermarkets, retailers, and banks, as an industry, earned average ratings of "strong.” Retailers RadioShack and Sears were ranked at least 15 points below retail industry average.

  • Ex-Kmart exec prepares to do dollar store duty

    The chairman of the board at 99 Cents Only Stores has assumed the role of CEO and president effective immediately.

    Andrew Giancamilli will become the new interim president and CEO, replacing Stéphane Gonthier.

  • PetSmart launches pet-friendly wedding collection

    Weddings are becoming increasingly pet-friendly, and a new collection from Martha Stewart and PetSmart aims to leverage that trend.

    The pet products retailer has announced it will be teaming up with Martha Stewart Pets on a wedding collection for dogs.

  • Gordman’s Stores swings to profit in Q1

    Omaha, Neb. – Gordman’s Stores Inc. swung to net income of $400,000 in the first quarter of fiscal 2015 from net loss of $700,000 in the same period the prior year. Improved control of store, corporate and insurance expenses, as well the paydown of a loan, helped push Gordman’s into the black.
     

  • Foot Locker profit tops expectations on sales growth in its 'most profitable quarter ever'

    New York  - Foot Locker Inc. reported a better-than-expected 14% increase in profit in its first quarter amid continuing sales growth.

  • Traffic woes still hurting Ann Inc.

    Just days after it agreed to sell itself to Ascena Retail Group for $2.2 billion, Ann Inc. posted another mixed financial report.

    For the first quarter ended May 2, same-store sales declined 1.5% overall at Ann Inc., as Ann Taylor brand sales fell 3% and Loft brand sales were down 0.6%. The company reported a profit of $13.6 million, or 29 cents a share, up from $5.2 million, or 11 cents a share, a year ago.

  • Build-A-Bear targets shoppers who are mad for 'Minions'

    Build-A-Bear Workshop is aiming to leverage the popularity of "Minions" with a new, interactive and customizable plush toy collection.

  • Chico's CEO Dyer to step down

    Chico's CEO David Dyer, who laid "the foundation for global expansion," will retire next spring, the company announced.

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