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Nordstrom, Trader Joe’s tops in customer satisfaction; overall index declines
Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014. Internet retail satisfaction, however, is up from the same quarter in 2013.
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Express trying to capitalize on Kate Upton
Express Inc. is turning to Kate Upton again as an integral part of the company’s turnaround strategy.
The retailer, which has seen stunted growth in recent years, hired the trendy supermodel last fall, the company's first time featuring a celebrity in an ad campaign in over a decade. Now Upton is back for spring promotions.