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Survey: Online grocery experience needs improvement
London – Three-quarters of online shoppers have shopped online for groceries and 40% of these do so on a regular basis, but only one-third of grocery shoppers rate their experience as “easy.” And only one-in-five (19%) of those surveyed by EDigitalResearch are delighted with their online grocery experience.
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Rent-A-Center names VP of omnichannel
Plano, Texas -- Reporting to Joel Mussat, executive VP and chief omnichannel officer, Rent-A-Center, Ian Cohen has been charged with working cross-functionally to create a seamless approach to the consumer experience across a variety of shopping channels. His responsibilities include the design, development, and implementation of a digital-commerce solution that ensures customer demands are met.