eCommerce

New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.

Minneapolis – Best Buy Inc. is reportedly considering selling off its Chinese business or finding a partner to help operate it. According to the Wall Street Journal, Best Buy is working with Bank of America Merrill Lynch to examine its options in China.

Former Walmart CEO Lee Scott is among four new members of board of directors at Yahoo, a company whose CEO Marissa Mayer serves on the Walmart board.

Sidney, Neb. - Cabela’s Inc. has signed an amended credit facility with a consortium of financial institutions led by U.S. Bank. This $775 million, five-year credit facility expands and extends Cabela’s existing $415 million, five-year agreement signed in 2011.

In addition, the facility may be increased to $800 million subject to certain terms and conditions.

Boulder, Colo. — Kroger is the highest ranked gasoline retailer for customer satisfaction among American consumers. According to a new study of 5,300 consumers from Market Force Information, Costco and Quik Trip tied for second, Sam’s Club ranked third, and Murphy USA, which operates standalone stations and on-site stations at Walmart Supercenters, was fourth.

Sidney, Neb. – Cabela’s Inc. reportedly plans to open 20 new Canadian stores by 2016. According to the Financial Post, the retailer, which currently operates five stores in Canada, will open its sixth in Barrie, Ontario, on July 10.

Other planned locations for new Canadian stores include Nanaimo, British Columbia in fall 2014 and Moncton, New Brunswick in 2015. Cabela’s is planning slow growth in Canada, focusing on locations with favorable co-tenants and localizing product assortments at the store level.

Merrimack, N.H. – A bankruptcy court in Wilmington, Delaware, has approved the June 4 sale of Brookstone Inc. to Hong Kong-based Sailing Innovation (US) Inc., a consortium led by Sailing Capital Overseas Investment Fund LP with a financing commitment from GE Capital. Backers of the $174 million acquisition include Chinese conglomerate Sanpower Group and Chinese government-supported Shanghai Investment Group.

Framingham, Mass. - Staples Inc. is offering a new back-to-school 110% price match guarantee. Starting June 29, Staples customers are guaranteed to pay the lowest price every time they shop in store or online. Staples will price match items sold and shipped by Amazon.com or any retailer who sells products in both retail stores and online under the same brand.