eCommerce

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

Justice continues to be a drain for the Ascena Retail Group, but in the fourth quarter Lane Bryant also proved to be a burden, as the company reported a drop in same-store sales.

The operator of Justice, as well as stores under the Lane Bryant, Cacique, Maurices, Dressbarn, and Catherines brands, said combined same-store sales declined 2% during its fourth quarter of fiscal 2015 ended July 25.

Just in time for the holidays, Amazon.com has extended its addictive Prime Now service to Southern California by establishing four distribution hubs.

The 175,000-plus retailers who sell through the cloud-based multichannel Shopify platform will soon have a new sales channel more easily available.

Shopify has partnered with Facebook to enable Shopify merchants to showcase and sell their products in the new Shop section on Facebook pages.

New York-based coupon publisher News America Marketing, which produces billions of coupons annually in the U.S. and Canada, is making the printing of online coupons easier for consumers.

News America Marketing is using new coupon printing technology for it SmartSource.com website that allows consumers to print coupons without having to download coupon printing software. The solution was soft-launched in August, and has seen print success improve by rates approaching 100% from the previous solution.

Target is entering the grocery delivery fray by offering its customers same-day delivery of groceries and other items through Instacart as a way to challenge Amazon and other retailers.

Target announced Tuesday it would begin testing an on-demand grocery delivery service via Instacart that initially will only be available in parts of Minneapolis, where Target is headquartered. But the retailer noted in a release on its blog A Bullseye View that the two companies are already exploring plans to expand the service into additional areas and markets in the future.

Macy’s Inc. is getting in touch with a new omnichannel payment option.

On-trend apparel brand Rebecca Minkoff has opened a 4,600-sq.-ft. tech-savvy flagship — its largest space to date — on Melrose Avenue.

Starbucks Coffee Company's first store in Panama is located in Panama City, in the Street Mall shopping center.

Click here to see slideshows of Rebecca Minkoff's "store of the future" concept in Los Angeles and Starbucks' new Panama City location.