eCommerce

Cincinnati -- Retail loyalty programs have seen some impressive growth since 2011, according to results of the latest Colloquy Loyalty Census. In 2013, department stores achieved 70% growth in loyalty program memberships since the 2011 Colloquy Census, far surpassing the 26.7% rate of growth in loyalty programs across all sectors tabulated in the 2013 census. The number of department store loyalty memberships is 193.9 million.

Chicago -- Eli’s Cheesecake, which sells cheesecakes and other baked goods from a retail store in Chicago as well as an e-commerce site, uses emerging social media tools to meet traditional marketing goals. At the recent Internet Retailer conference in Chicago, Debbie Marchok, VP of marketing for Eli’s Cheesecake, reviewed how the retailer meets the four traditional marketing goals of attention, interest, desire and action with social media.

Calabasas, Calif. -- Broader regional economic growth and improved consumer and retailer finances bode well for retail real estate investments in well-located properties, according to “The Retail Outlook” from Marcus & Millichap Research Services’ second quarter 2013 mid-year outlook for the national retail market and U.S. economy.

Menomonee Falls, Wis. -- Kohl’s Department Stores has announced plans to open a new customer service operations center in Dallas.

Expected to open in late spring 2014, the two-building, three-story, 240,000-sq.-ft. facility will support the continued growth of the company’s Kohl’s Charge program, as well as its online business, which reached $1.4 billion in sales last year following three consecutive years of more than 40%  annual growth.

Framingham, Mass. -- Dawn Lepore, who has previously served as interim CEO of Prosper Marketplace and also held executive positions at drugstore.com and The Charles Schwab Company, has been named to the board of directors of The TJX Companies.

TJX is expanding the size of its board with this appointment and Lepore joins 10 sitting board members.

Corte Madera, Calif.  -- Restoration Hardware reported record financial results during the first quarter of fiscal 2013, including a net income of $2.3 million compared to a net loss of $1.3 million in the first quarter of the prior year. The company also named Richard Harvey, who spent 30 years as an executive at Williams-Sonoma, most recently as president of Williams-Sonoma brand, as chief merchandising officer of its RH Kitchen and Tableware line.

New York -- David’s Bridal has entered into a partnership with American designer Zac Posen to launch 'Truly Zac Posen', a collection of bridal and other special occasion dresses. The collection will debut in February 2014 in select David’s Bridal stores and online.

Walnut Creek, Calif. – A new study from RSR Research concludes that retailers offering multiple selling channels connect more with consumers and are more profitable than retailers operating a single channel. Virtually every cross-channel selling tactic is being employed by retailers more this year than in 2012, with particularly strong growth in mobile.