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eCommerce

  • Study – Don’t take mobile shoppers for granted

    Consumers are willing to use their mobile devices for shopping, but retailers still need to carefully design their mobile apps and experiences.

  • Wayfair partners with home services start-up Porch to compete with Amazon

    Online home furnishings retailer Wayfair Inc. is partnering with Seattle-based home services platform Porch.com to offer home installation and assembly services to its customers.

  • Macy’s unseats Kohl’s as ….

    Macy’s ranked as the department store of the year in the Harris Poll’s 28th annual EquiTrend Study, which recognizes the strongest brands based on consumer response.

    In coming out on top, Macy's unseated Kohl's, which has held the honor since 2012. Macy's also showed one of the largest brand equity increases (+7%) over a three-year period.

  • CVS to offer curbside pick-up service at stores

    CVS Health is teaming up with a Bay Area startup to offer consumers in-store pick-up at their neighborhood CVS for digital purchases.

  • Consumers opening their wallets for Mother's Day

    Eighty-eight percent of consumers plan to celebrate Mother’s Day 2016 and clothing is this year’s big winner.

    That’s according to the annual Brand Keys Mother’s Day survey, which found that consumers intend to spend on average $205.00 this year, up 6% over 2015.

    Men, following a long-standing tradition, intend to spend more than women, reporting an anticipated average spend of $228. Women reported an anticipated spend of $182.

  • Report: Target to increase minimum wage — again

    Target Corp is raising its minimum wage to $10 an hour, Reuters reported.

    The reported increase comes amid an increasingly competitive job market and widespread calls by activists and labor groups for retail and restaurant chains to offer higher wages.

  • Five things multichannel retailers should do for customers

    While high bounce and exit rates can be frustrating to online retailers, nothing irks them more than seeing a high percentage of abandoned carts.

    You were “this close” to making the sale. But somewhere along the sales journey, the shopper got frustrated or lost interest and left. Why? Chances are it was because you, the retailer, didn’t do enough to keep the customer engaged and motivated to complete the sale.

    ‘But people love our website!’ you say. ‘Shoppers adore our clothes!’ ‘What more do we need to do?’

  • eBay Enterprise merges to become Radial; DSW among first clients

    eBay Enterprise has completed its merger with Innotrac Corp., creating a new, private company called Radial that provides technology and related services for online retailers, including payments, fulfillment, logistics and customer service.

    Sterling Partners, the Innovac parent company which purchased eBay Enterprise in November 2015, had previously announced the two companies would be combined.

    Footwear retailer DSW is one of the first retailers to deploy technology from the new provider, using it to support all facets of its omnichannel commerce effort.

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