eCommerce

Dollar sales for holiday 2016 are trending lower than last year — with some exceptions — and retailers are partially to blame.   According to The NPD Group’s weekly point-of-sale results for key general merchandise categories across in-store and online channels, dollar sales in the sixth week of the 2016 holiday shopping season  were 5% lower than the same week in 2015. Cumulatively, dollar sales in the first six weeks of the 2016 holiday shopping season were 4% behind the first six weeks of the 2015 holiday season.

While Finish Line notched up reasonable overall sales growth in its third quarter, this has been overshadowed by both very weak comparables and an almost doubling of net losses to $40.4 million.     Overall, the results are markedly worse than last quarter when total sales grew by 5.4%, aided by a 5.1% growth in comparables.  

Holiday shopping is no longer what it used to be.    The rise of online shopping and mobile has transformed the way in which consumers purchase gifts. It is no longer black and white for retailers either, as cutting-edge platform and technology adoption is a pre-requisite in order to remain competitive. And all factors are causing new challenges related to managing and supporting back-office and customer-facing systems, as well as meeting evolving customer expectations.   

Limited Stores LLC is planning to file for Chapter 11 bankruptcy protection within weeks, Bloomberg reported, and will most likely liquidate its business.  

Just in time for holiday entertaining, BJ’s Wholesale Club members can now place deli and bakery orders online.   The service, which augments BJ’s e-commerce program, enables members to place orders for deli platters, sandwiches and 3-ft. subs, freshly baked cookies, pastries and customizable cakes and cupcakes. All merchandise is provided by Wellsley Farms, according to the retailer’s website.  

Hoping to bolster sales across its home appliance category, Best Buy opened five outlet locations dedicated to major appliances.   The outlet stores are located in San Antonio and Famers Branch, Texas, Raleigh, N.C., Newark, Del., and Moreno Valley, Calif. All five locations opened this month, according to The Dallas News.  

Luxury brands seems to be going the extra mile this holiday season.   This is according to “2016 Holiday Shipping,” a report from Kurt Salmon, part of Accenture Strategy, that analyzed orders with 84 retailers across a broad range of categories on Black Friday and Cyber Monday 2016. The study analyzed online orders that were shipped to consumers, as well as those collected in-store, to measure shipping speed, accuracy and cost.  

As the online shopping window is closing for traditional home delivery, PetSmart is offering free same-day shipments until Dec. 24.   The service is available in 17 metro areas across the nation, including Boston, Los Angeles, Orange County, San Francisco, San Jose, Las Vegas, Atlanta, Miami, Seattle, Chicago, Dallas, Houston, Philadelphia, Washington, D.C., New York City, Yonkers and Northern New Jersey. Overall, the same-day deliveries will cover nearly 2,500 ZIP codes.