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Study: Returns process remains flawed
Retailers’ returns policies are critical factors in consumers' purchasing decisions. But many consumers are far from pleased with their experience. This was revealed in Voxware’s third biennial report, which highlights why consumers return items purchased online or by phone and how their experiences with the returns process affects their future intentions to shop with retailers. -
Disruption Heads Up NRF’s Big Show
As digital disruptors continue to alter retail operations, brands are working to harness these emerging innovations to drive engagement among shoppers and employees. Look for the National Retail Federation’s upcoming 106th annual convention to educate attendees on these and other critical business strategies.

