eCommerce

The top executive at Gap Inc.’s fastest growing division, Old Navy, has resigned to become CEO of Ralph Lauren.

Gap Inc. said that Stefan Larsson would step down as global president of Old Navy effective October 2, 2015, and the division would be led on an interim basis by Jill Stanton, executive VP of global product at Old Navy.

New rankings from the Great Places to Work Institute suggests the retail and consumer packaged goods are not good industries for women.

The only retailers to make the institute’s top 100 list of best places for women to work were Build A Bear Workshop (10), The Container Store (27), Wegman’s (54) and L.L. Bean (84). The CPG industry fared even worse with not a single company included in the top 100.

Social media has evolved into a powerful marketing tool for retailers. But so far, social commerce is not yet a major transactional channel.

Twitter is the latest social platform to attempt to take advantage of social media’s immediacy to offer direct purchase functionality aimed at impulse shoppers.

For the eighth year in a row, Dillard’s is making a big commitment to the communities its serves by offering a custom edition of the Southern Living Christmas Cookbook to raise money for Ronald McDonald House Charities.

A new consumer survey from e-gift software provider Loop Commerce reveals some common reasons why consumers are hesitant to buy gifts online.

The survey shows that one in four (25%) respondents cited worrying about buying the wrong size, while another roughly one in four (24%) respondents cited worrying about the hassle of returns as the most common reasons they hesitate to buy gifts online. Nearly one in five (18%) respondents cited concern about getting their gift to the recipient on time.

Academy Sports and Outdoors named former Meijer president James Kevin Symancyk to the role of president and CEO in a move that suggests the retailers private equity owners could be eyeing a public stock offering.

Symancyk, 43, will assume his new responsibilities on Nov. 2, when current president and CEO Rodney Faldyn steps down after 10 years with the operator of more than 200 large format, full line sporting goods stores.

Walmart has extended its grocery pick up service to eight additional markets and is alluding to the possibility of a more significant roll out in the months ahead.

Retailers wondering how much of an issue e-commerce returns are may not like the answer.

According to a new infographic from returns management software provider TrueShip, E-commerce returns are both prevalent and frequently the fault of the retailer.

TrueShip data shows that about one-third of all products purchased online are returned by consumers. Of these returns, almost one-quarter (23%) are due to the wrong item being shipped. Another 22% of e-commerce returns results from a product looking and appearing different when it arrives than it did online.

The digital and physical selling environments are converging. Whether this phenomenon is called “cross-channel”, “omnichannel”, or given some other label, consumers now routinely use their Internet-enabled (and frequently mobile) devices to find information about potential purchases, even when they are in the store. So as far as consumers are concerned, the selling channels have already converged. As a result, retailers are now forced to catch up.

Nordstrom plans to relocate its Nordstrom Rack store from 280 Metro Center to the redeveloped Serramonte Center in Daly City, California.

The approximately 40,000-sq.ft. store is scheduled to open in fall 2017. The redeveloped property is owned by Equity One.

Nordstrom will join fellow anchors Target, JC Penney, Macy's and Dick's Sporting Goods. The new location is just across Highway 280 from the current Nordstrom Rack.