eCommerce

Barnes & Noble’s new CEO Ron Boire, who took the reins of the company in September, wants to transform the chain into a “lifestyle brand” by expanding its selection of toys, games, gadgets and other gifts, according to a report in The New York Times.

The newspaper quoted Boire as saying that “Everything we do around learning, personal growth and development fits our brand. There’s a lot of opportunity.”

H-E-B is blazing another new trail in the online grocery market with a special holiday promotion.

The Texas-based grocery chain is hosting 12 Days of Deals, online only, Dec. 5 through Dec. 16. Each day, HEB says, it will feature a doorbuster deal with something for everyone, from TVs and toys, to crockpots and coolers.

Many fashion brands today have ambitious goals to become the next industry disruptor but too few focus on the steps to achieve it. Indeed, most retailers recognize they can’t access the information they need to give their customers the experiences they desire today. Nor do they have a clear view into their inventory or order management system to deliver a complete customer journey.

Amazon drones may still be in the future, but Amazon trucks are ready now.

According to Re/Code, Amazon.com has purchased thousands of trailers that it will deploy in shipments along its supply chain, but not to customer homes. The branded trailers storing Amazon merchandise will be pulled by tractor trucks provided by existing third-party transportation partners.

These shipments will occur between Amazon fulfillment centers and other internal fulfillment centers or sortation centers. At least for now, Amazon trailers will not be used for any customer deliveries.

San Juan, Puerto Rico -- Taubman announced eight new shopping and dining options will debut at The Mall of San Juan located in San Juan, Puerto Rico, before the end of 2015, seven of which are exclusive to the market. Additional more than 20 stores and restaurants are scheduled to open in 2016.

“We’re bringing a taste of New York, Tuscany and Florence to the island with the addition of three new dining experiences,” said Marnie Marquina, marketing and sponsorship director for The Mall of San Juan.

Amazon.com is noted for a focus on operational efficiency that is intense, to say the least. However, as the Seattle Times reports, Amazon consistently ranks near the top of customer service rankings by using customer service agents and technologies to ensure customer satisfaction, not rapid turnover. [Seattle Times]

One well-known technology provider takes the top spot in installed worldwide revenue for both retail software and retail software-as-a-service (SaaS).

According to a new study from IHL Group, “Total Retail Software Market,” Microsoft is ranked number one in both categories. IHL estimates the total worldwide retail software market is currently worth $44 billion and will grow 48% in the next five years. Microsoft’s share of retail software is estimated at $5.98 billion in installed revenue.

U.S. retailers looking for a new source of revenue may be in luck.

The number of China-based consumers shopping U.S. brands online during the holiday season has increased seven times from 2014, which is a record level according to Ant Financial Services Group’s Alipay. Alipay also found that total sales from China-based consumers purchasing U.S. products with its Alipay ePass cross-border e-commerce solution increased 15 times from the prior year.

Retailers and academics are coming together to help drive continuing innovation in digital retailing.

“Our main mission is the advancement of digital retail through collaboration among academic and retail partners,” said Richard Last, senior director of the Global Digital Retail Research Center at the University of North Texas, during an interview with Chain Store Age.

Express continues to make all the right moves, reporting better than expected results for its third quarter and raising its 2015 outlook.

The specialty apparel retailer reported a profit of $26.3 million, or $0.31 per share, versus a year-ago profit of $14.6 million, or $0.17 per share.

Revenue rose 9.8% to $546.6 million. Total same-store sales, including e-commerce sales, rose 6%. E-commerce sales climbed 6% to $83.8 million.