-
Study: Holiday returns performance misses mark
Retailers may find themselves banished to the Island of the Misfit Toys if they do not improve their handling of returned holiday purchases.
According to new data from Kurt Salmon, it took an average of 13.3 days for retailers to credit returns to accounts during the 2015 holiday season. This marked an improvement from the prior year’s 16.8 days, but still far from customers’ expectation of about seven days.
-
Kirkland's posts comp increase in Q4
Kirkland's says weather kept shoppers away from stores in January, but the home furnishings retailer still reported a slight increase in same-store sales for the fourth quarter.
For the fourth quarter ended Jan. 30, net sales increased 11.4% to $199 million compared with $178.7 million for prior year quarter. Same-store sales, including e-commerce sales, rose 1.3% compared with an increase of 8.2% in the prior-year quarter. Kirkland's opened 12 stores and closed six during the fourth quarter, bringing the total number of stores to 376 at quarter end.

