eCommerce

By Mark Ledbetter, Global VP Retail Strategy, SAP

The changing nature of retail combined with an ever-greater reliance on data is forcing retailers to adjust their workforce and employee skill sets accordingly. From a customer experience standpoint, most retailers are transitioning to a brick-and-click model that aims to ensure customers have a seamless shopping experience regardless of which channel they use.

Cincinnati - Intelligrated is introducing fulfillment execution systems, a new software model from its subsidiary company, Knighted Fulfillment execution systems optimize fulfillment in real time.

Think brick-and-mortar retail is doomed in an increasingly digital world? Visit Sephora, where consumers line up to sample the dizzying array of beauty products. Watch as a bunch of excited kids go through the rounds at Build-A-Bear-Workshop. Listen as a pharmacist at Walgreens gives some advice to a harried mom whose kids are coming down with something. Stop in at H-E-B, Whole Foods Market or some other great supermarket and breathe in the tantalizing aromas. Fool around with the latest gadgets at Apple or one of the new generation of AT&T and Verizon stores.

Online retailer Wayfair has added 170,000 sq. ft. to its lease with Simon Property Group at The Offices at Copley Place in Boston's Back Bay neighborhood. In anticipation of a June 2014 relocation, the additional space brings Wayfair's new office space to a total footprint of 275,000 sq. ft.

Atlanta - Michael P. Ryan, operational VP of Aaron’s Inc., has been named VP of franchising. Todd Evans, current VP of franchising, will be leaving Aaron's to pursue other opportunities.

Henri Rogers, senior regional manager for Aaron's Three Rivers region, will succeed Ryan as divisional VP of northern operations.

Lease-to-own retailer Aaron's has named Michael P. Ryan as VP of franchising. He replaces Todd Evans, who will be exiting the company. Henri Rogers, currently senior regional manager for Aaron's Three Rivers region, will succeed Ryan as divisional VP of Northern operations.

By Jeff Weidauer, VP of Marketing and Strategy, Vestcom International

Webster defines technology as “the application of scientific knowledge for practical purposes, especially in industry.” Put another way, technology is the use of knowledge that solves problems in a practical manner. It’s important to understand that, because when it comes to the concept of retail technology, history shows that too often the solution becomes a hammer looking for a nail.

Peapod has opened a new fulfillment facility in Agawam, Mass., to better serve the needs of consumers from Hampshire and Hampden counties in Massachusetts.