eCommerce

Anthropologie has brought its large format retail concept, Anthropologie & Co., to the new Bedford Square development in downtown Westport, Connecticut.    The 35,000-sq.-ft. store boasts dedicated spaces for clothing, footwear, furniture, jewelry, home decor, and more — accented with one-of-a-kind decor from the retailer's talented visual team. It also features a beauty boutique and wedding gown department.  

For the third straight year, L.L.Bean has beat out Amazon in a customer service ranking.   The outdoor outfitter came out on top in Prosper Insights & Analytics’ annual review of service excellence among retailers, with Amazon a close second. Rounding out the top five; Lands’ End, Fingerhut, and Kohl’s.  

A furniture e-retailer is putting its augmented reality-based app into more shoppers’ hands.   Wayfair’s AR application, WayfairView, has been integrated into its mobile shopping app on the newly released ASUS ZenFone AR. The smartphone, which launched on Thursday, is equipped with Google’s Tango AR platform.  

Empire Outlets, the outlet center taking shape on the Staten Island side of the Staten Island Ferry, has turned to Manhattan and Holly Nichols to help promote the center.   Nichols’s illustrations have guided campaigns for Saks Fifth Avenue and Neiman-Marcus, not to mention New York and Boston Fashion Weeks. Her work has 600,000 followers on Instagram, and originals sell to collectors on Etsy.  

Amazon’s investments in the shoe business are paying off.   While 2017 is not even close to over, it is shaping up to being a strong year for shoes on Amazon. The company has already experienced 18% growth year-over-year during the first two quarters, alone. For 2016, Amazon had a total of 35% year-over-year growth, according to a study by One Click Retail.   

Sugarfina is looking to expand its luxury candy offerings, online and in stores.    The company announced it has closed a $35 million growth equity financing from Great Hill Partners, bringing Sugarfina's total funding to over $50 million. The new funding will be used to continue scaling the brand across retail, digital, wholesale, and corporate gifting, and to expand internationally to the Middle East, Europe, and Asia. Sugarfina will begin its overseas expansion in early 2018.  

Costco Wholesale Corp. turned in a winning performance in July, fueled by strong traffic trends.   The company reported that its net sales in July rose 8.8% to $9.41 billion, compared to $8.65 billion during the similar period last year. Total company same-store sales rose 6.2%, with a 6.0% increase in the U.S. Excluding the impacts from changes in gasoline prices and foreign exchange, total same-store sales rose 5.3%, and 5.5% in the U.S.   

Chain Store Age announced the selection of the Advisory Board for SPECS/2018, the annual retail event produced by CSA and attended by retail and food-service executives who plan, design, build, and maintain stores and restaurants nationwide.     Now in its 54th year, SPECS will host its 2018 conference in Dallas, at the Gaylord Texan, March 18-20. The event will focus on what’s next, and what is shaping the future of physical retail.