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Data-Driven Retail Fuels Demand for More High-Tech Skills
By Mark Ledbetter, Global VP Retail Strategy, SAP
The changing nature of retail combined with an ever-greater reliance on data is forcing retailers to adjust their workforce and employee skill sets accordingly. From a customer experience standpoint, most retailers are transitioning to a brick-and-click model that aims to ensure customers have a seamless shopping experience regardless of which channel they use.