eCommerce

We have reached the time of year when everyone wonders whether they made the “naughty” or “nice” list. Here are a few suggestions for omni-channel retailers who want to ensure Santa (and your customers) place you firmly on the nice list.

Recognize Channel Differences and Limitations

Los Angeles – Costco and Nordstrom were the number one and two ranked retailers in terms of their return policies, according to a new report from personal finance site GoBankingrates.com. Costco received kudos for having no time limit and full cash or check refunds, while Nordstrom got credit for having no formal return policy or time limit.

Only two-thirds of Americans are all or almost finished with their holiday shopping as of Dec. 23. Of the 24 retailers surveyed by America’s Research Group and Inmar, only three retained 70% or more of their customer base, with Walmart topping the list at 88.1%, followed closely by Dollar Tree at 80.4%, and Target at 72.1%.

Fort Worth, Texas -- RadioShack has opened its newest Manhattan location as a pop-up concept store at Penn Station. The limited-time-only location is the third RadioShack pop-up store to open in Manhattan.

In addition, RadioShack has opened a total of eight concept stores in the Manhattan area. The newest pop-up opened five days after construction began.

Strong third-quarter sales at footwear retailer Finish Line and elevated expectations for the full-year were attributed to the company’s approach to integrated commerce.

Sales for the third quarter ended November 30 increased 22.9% to $364.5 million and same store sales advanced 7.1%. Profits increased to $2.3 million from a prior year loss of $107,000 at the operator 658 athletic footwear stores and 198 branded footwear departments at Macy’s.

Tucson, Ariz. — Dickey’s BBQ Pit has signed a 2,700-sq.-ft. lease at the Plaza Escondida Shopping Center in Tucson, Ariz. Keller Williams Southern Arizona represented the tenant in the transaction. CBRE (www.cbre.com) represented the landlord, Roseville Tucson LLC.

Tucson, Ariz. — Yotagious Frozen Yogurt of Thatcher has leased a 1,500-sq.-ft. space at the Gila Valley Shopping Center in Thatcher, Ariz., and plans to open in the early spring of 2014.

The Tucson office of CBRE represented Gila Valley’s owners in the transaction.

Seattle – Nordstrom plans to open two new Nordstrom Rack stores in fall 2014. The approximately 35,000-sq.-ft. stores will be located at Tempe Marketplace in Tempe, Ariz. and Plaza at Jordan Creek in West Des Moines, Iowa.

The Tempe property is owned and managed by Vestar and the Plaza at Jordan Creek is being co-developed by Hurd Real Estate Services, Inc. and Signature Real Estate Services, Inc.