Direct To Consumer (DTC)

The 2010 Ernst & Young Entrepreneur of the Year awards program recognized retailers from across the nation. Several of the regional retail winners are profiled below.



Matt Rubel learned his craft at an early age. The 52-year-old chief of footwear giant Collective Brands Inc., parent to such brands as Payless ShoeSource, Stride Rite and Sperry Top-Sider, was introduced to retail by his parents.


“I worked in their stores growing up, starting at a very young age,” Rubel said. “I learned that I loved customers and their passion for shopping.”


Rubel has remained true to his early vocation. After graduating college in 1979, he started his career at the legendary Bonwit Teller in New York. From there, he went on to hold leadership positions at some of the nation’s most prominent retail brands. From 1999 to 2005, Rubel served as chairman, president and CEO of Cole Haan, a subsidiary of Nike, where he led a multi-year turnaround,

New York - BCBGMAXAZRIAGROUP, the $1 billion global fashion brand, has launched a new, fast-fashion store concept, Lola, targeted at young women (ages 16 to 26).  The 3,000-sq.-ft. store, has a cool, hip vibe and is designed as an urban studio apartment, complete with fireplace, daybed, spiral staircase,  and closet. Salvaged doors give the storefront a Lower East Side feel.

Washington - Amazon.com, Nordstrom and J.C. Penney are just a few of the retailers that made the grade on the list of the top 10 retailers for customer service as selected by shoppers in the sixth annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,291 shoppers which retailer provides the best customer service, was conducted by BIGresearch. In alphabetical order, the top 10 retailers for customer service are:

• Amazon.com

• J.C. Penney

Boston -- The Gymboree Corp. and Bain Capital Partners, on Tuesday announced the successful completion of the company by affiliates of Bain Capital for $65.40 per share in cash, or approximately $1.8 billion.

As of Oct. 30, Gymboree operated 1,049 retail stores: 636 Gymboree stores (595 in the United States; 37 in Canada, two in Australia, and two in Puerto Rico); 148 Gymboree Outlet stores; 122 Janie and Jack shops; and 143 Crazy  stores in the United States.

San Francisco — Gap has joined the growing ranks of retailers opening holiday pop-ups. The chain has teamed with the New York City hipster publication Cool Hunting to open a temporary store at Gap's 5th Avenue and 54th Street gallery space. It will be open through Jan. 2, 2011, and feature more than 100 products hand-selected by Cool Hunting's editors.

New York - Anne Fontaine has opened a store at South Coast Plaza, Costa Mesa, Calif.  The 1,510 –sq.-ft. shop is based on the company’s New York flagship designed by architect Andree Putman.

The new store combines natural materials and textures that embody the essence of Fontaine’s love of modernity and nature.

"The concept behind the shop is simple; to experience a little bit of the French lifestyle," said designer Anne Fontaine