Direct To Consumer (DTC)

Walmart continues to gain online momentum, judging from the most recent monthly report from measurement firm comScore Media Metrix.

Walmart consistently ranks in the firm’s Top 50 U.S. Web properties report, and that was the case again in October when Walmart.com was ranked 23rd with 45.2 million unique visitors. By comparison, Target.com, which experienced some difficulties with a major relaunch several months ago, was the only other traditional retailer on the list and ranked 46th with 27 million unique visitors.

New York City -- New York & Co. reported Thursday that its loss widened in the third quarter to $6 million, from $4 million last year.

Sales dropped to $216.7 million, compared with $238.2 million a year earlier. Same-store sales decreased 5.2%.

Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

Dallas -- Cake retailer Nothing Bundt Cakes said it is expanding its Texas presence with four new leases.

The retailer worked with Venture Commercial Real Estate to negotiate new stores in Arlington, Frisco, Flower Mound and Rockwall.

Nothing Bundt Cakes entered the North Texas market in 2007 with a Southlake store and has since added locations in Dallas, Fort Worth and McKinney. The four new leases will bring the total to eight locations open by the end of 2011, with plans to open stores in Plano and the Lake Highlands area in 2012.

Apartment 32, a new retail concept from apparel and outerwear manufacturer Weatherproof, is designed to resemble a chic Manhattan apartment, one that invites shoppers to enjoy the comforts of a modern home. It’s also one that has an unusual “leave your Blackberry at the door” policy.

Kearney, Neb. -- Teen retailer The Buckle Inc. reported Thursday that profit surged 11% to $38.3 million for the third quarter, compared with $34.4 million in the year-ago period.

Online sales increased 25.4% in the quarter. Total revenue climbed 12% to $273.4 million, beating Wall Street’s expected $272.1 million. Same-store sales rose 9.1%.
 

City of Industry, Calif. -- Hot Topic Inc. reported Wednesday that profit rose to $3.1 million in the quarter ended Oct. 29, compared with $400,000 in the year-ago period. Prior-year results were weighed down by charges from its ShockHound website, which folded.

Revenue fell 4% to $175.8 million from $183.2 million in the quarter, missing Wall Street’s expected $177.8 million in revenue.

Same-store sales dipped 1.6% at Hot Topic and Torrid stores, attributed to disappointing Halloween sales.
 

San Francisco – Williams-Sonoma Inc. reported Thursday that profit for the third quarter rose 19% to $43.4 million, from $36.5 million in the same period last year.

Revenue rose 6% to $867.2 million, compared with $815.5 million last year and solidly beating Wall Street’s expected $855.7 million in revenue.

Same-store sales overall rose 7.3%, comprised of a 7% rise in the company’s Pottery Barn stores, a 5.2% rise at Pottery Barn Kids and a 27% surge at West Elm. Same-store sales at namesake stores were up a slight 0.1%.