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Facebook wants to reinvent how consumers talk to retailers
New York -- Facebook hopes to transform the way customers communicate with retailers by re-inventing the customer service platform. Facebook and its partner Zendesk, a customer service platform firm, are teaming up to allow businesses to provide scalable and responsive customer service to the more than 600 million people worldwide who use Facebook's popular Messenger app. The social media giant is inviting retailers and other companies to develop software that allows customers to communicate instantly with them through Messenger.
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American Eagle Outfitters to open stores in Peru and Chile
Pittsburgh -- American Eagle Outfitters is expanding its global retail presence with a series of licensed stores throughout Chile and Peru, building on existing growth markets throughout the region, including Colombia, Panama and the Caribbean, as well as company owned stores in Mexico.
The company has signed a multi-year license agreement with Eurofashion Limitada, a leading Chilean company and division of the Cencosud S.A. Group specialized in developing national and international fashion brands.

