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  • Study: Kate Spade provides best online customer service in September

    New York -- Kate Spade provided the best overall customer service in Sept. 2014. This marks the retailer’s first time topping Stella Benchmarks from customer service research firm Stella Service in 2014. The retailer ranked in every area measured across fulfillment and customer care.   

  • Study: Zappos is "simplest" U.S. brand

    New York –- Online footwear retailer Zappos is ranked the simplest brand in the U.S. And that’s a good thing. According to the new Brand Simplicity Index ranking of U.S. brands from brand advisory firm Siegel & Gale, the top 10 list is dominated by retailers. The list includes Amazon.com at number two, Subway (#3), Pizza Hut (#4), Netflix (#5), Trader Joe’s (#6), Kroger (#7), McDonald’s (#8), Chipotle (#9) and Dunkin’ Donuts (#10).

  • Nordstrom tops luxury ranking list

    America’s most affluent prefer Nordstrom’s brand of omnichannel retail over some of the biggest luxury retailers out there, according to a new study.

    An organization called the Luxury Institute released findings from its 2015 Luxury Multichannel Engagement Index (LMEI) survey of large multi-brand retailers. Responders had a minimum annual income of $150,000, an average annual income of $318,000 and an average net worth of $3.1 million.

  • Kohl’s forecasts Q3 same-sales drop, e-commerce gain

    Menomonee Falls, Wis. - Kohl’s Corp. expects same-store sales to decrease 1.4% in the third quarter of fiscal 2014. The company said October sales have been softer than the balance of the quarter.    Geographically, Kohl’s expects sales to be consistent across all regions. E-commerce sales are expected to increase more than 30%. By line of business, the company expects children’s to report same-store sales increases for the quarter.  

  • Report: Wal-Mart apologizes for online ‘fat girl’ costumes

    Bentonville, Ark. –- Wal-Mart Stores Inc. has reportedly apologized for offering Halloween outfits labeled as “fat girl” costumes on its e-commerce site. According to Bloomberg, Wal-Mart issued the apology after receiving social media criticism from offended consumers.  

  • Elizabeth Allen joins UCR as VP

    Dallas - UCR Dallas, a retail real estate services provider, has named Elizabeth Nabholtz Allen as VP who will specialize in retail project leasing. Allen has extensive experience in property representation. Prior to joining UCR, Elizabeth was the director of leasing for RioCan Real Estate Investment Trust for Texas, where she directed leasing for more than 5 million sq. ft.  

  • Macy’s and Bloomingdale's stores to open in Abu Dhabi in 2018

    Cincinnati -- Macy’s and Bloomingdale’s stores plan to open in Abu Dhabi, United Arab Emirates (UAE) in 2018 as part of a strategic partnership with Al Tayer Group LLC, a UAE-based company with diversified businesses. This will be Macy’s first international store location and the second for Bloomingdale’s.   

  • Harvard Business Review: And the best-performing CEO is…

    New York -- Harvard Business Review released its annual list of the 100 best-performing CEOs in the world, and heading up the list is Amazon chief Jeff Bezos.    
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