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Department Store

  • Commentary: Halloween's impact on shopping center and retail industry

    By Mike Kercheval, President and CEO, International Council of Shopping Centers  

  • Deliv expands

    Menlo Park, Calif. – Deliv is expanding its same-day delivery service ahead of the holiday season, doubling its footprint with the addition of four new geographies, including Seattle, Houston, northern New Jersey and Washington, D.C. The company partners directly with retailers to add the Deliv same-day delivery option into the retailer's checkout process, whether on their website, mobile app or in their physical store.  

  • Study: Nordstrom--online and in-store--top luxury retailer

    New York -- Nordstrom came out on top in a ranking of luxury retailers by the Luxury Institute.    According to the group's 2014 Luxury Multichannel Engagement Index, Nordstrom had the highest incidence of customers spending online (26%) and in-store (45%). It also led in its share of total fashion spend (17%).   

  • Nordstrom tops luxury ranking list

    America’s most affluent prefer Nordstrom’s brand of omnichannel retail over some of the biggest luxury retailers out there, according to a new study.

    An organization called the Luxury Institute released findings from its 2015 Luxury Multichannel Engagement Index (LMEI) survey of large multi-brand retailers. Responders had a minimum annual income of $150,000, an average annual income of $318,000 and an average net worth of $3.1 million.

  • Study: Kate Spade provides best online customer service in September

    New York -- Kate Spade provided the best overall customer service in Sept. 2014. This marks the retailer’s first time topping Stella Benchmarks from customer service research firm Stella Service in 2014. The retailer ranked in every area measured across fulfillment and customer care.   

  • Study: Zappos is "simplest" U.S. brand

    New York –- Online footwear retailer Zappos is ranked the simplest brand in the U.S. And that’s a good thing. According to the new Brand Simplicity Index ranking of U.S. brands from brand advisory firm Siegel & Gale, the top 10 list is dominated by retailers. The list includes Amazon.com at number two, Subway (#3), Pizza Hut (#4), Netflix (#5), Trader Joe’s (#6), Kroger (#7), McDonald’s (#8), Chipotle (#9) and Dunkin’ Donuts (#10).

  • Kohl’s forecasts Q3 same-sales drop, e-commerce gain

    Menomonee Falls, Wis. - Kohl’s Corp. expects same-store sales to decrease 1.4% in the third quarter of fiscal 2014. The company said October sales have been softer than the balance of the quarter.    Geographically, Kohl’s expects sales to be consistent across all regions. E-commerce sales are expected to increase more than 30%. By line of business, the company expects children’s to report same-store sales increases for the quarter.  

  • Report: Wal-Mart apologizes for online ‘fat girl’ costumes

    Bentonville, Ark. –- Wal-Mart Stores Inc. has reportedly apologized for offering Halloween outfits labeled as “fat girl” costumes on its e-commerce site. According to Bloomberg, Wal-Mart issued the apology after receiving social media criticism from offended consumers.  
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