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Xcel Brands appoints retail vet to board
New York -- Xcel Brands Inc., a brand management and development company, has appointed a veteran marketing executive of Target to the Xcel board of directors.
Francis is currently the chief global brand officer for DreamWorks Animation SKG. Prior to joining DreamWorks he was the founder and CEO of Farview Associates, a brand development agency focused on the creation of new brands and the support of established global brands.
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Study: Silent dissatisfied customers pose risk
Chicago - It may seem counterintuitive, but retailers should welcome the irate shopper who vents their frustration. That’s because it’s the mistreated customer who walks out the door in a silent huff who places the most revenue at risk, according to a collaborative study of dysfunctional retail touch-points conducted by LoyaltyOne, Verde Group and Dr. Deborah Small, professor of marketing and psychology, Wharton School of the University of Pennsylvania.

