Department Store

As digital commerce forces brick-and-mortar stores to innovate, industry experts share their views on the future of physical retail.

From department stores to discounters to home improvement chains, nearly all retailers are engaged in the same game: trying to imagine what stores of the future will look like in an increasingly digitized world.

Trending Stores: The Frye Company’s location in Denver took top honors as Store of the Year in the 2017 Shop! store design competition. With a design that celebrates the artisan heritage of Frye, one of the country’s oldest footwear companies, the 2,460-sq.-ft. store has a warm and comfortable vibe, with a modern ski-lodge aesthetic. Local references include a massive working fireplace dressed with stone from local quarries, and rugs woven with American Indian motifs.

Broker Faith Hope Consolo, who’s placed countless retail businesses in some of Manhattan’s best neighborhoods, has lately turned her attention to Harlem. She’s happy to note that restaurants and national retail brands are blossoming uptown, but that – outside of a Whole Foods opening on 125th Street – full-size supermarkets are nonexistent since the Pathmark closed there last year. And it’s not just a Harlem phenomenon.

CEO Joe Coradino and PREIT are serious about recapturing vacant department store space and refilling it with new customer experiences.   Just weeks after the opening of a Legoland Discovery Center at its Plymouth Meeting Mall in the Philadelphia suburbs, PREIT announced it had executed a lease at that property with 5 Wits, a live-action entertainment concept that immerses people into one of three adventures: Tomb, Deep Space, or Drago’s Castle.  

Shopping center owners added fewer centers in 2016, but demonstrated that less is more

As physical shopping centers battle furiously for customer share, more developers are realizing that bells and whistles aren’t just optional; they’re essential. No matter the size or scope, new shopping centers have to offer something extra to an increasingly discerning consumer — and the group of owners highlighted here is doing just that.

How many American moms would love to see their sons grow up to become accountants or lawyers? Nick Over is both, but he decided to apply his skills and knowledge to the challenging world of real estate. After just two years at RPAI, the 36-year-old Over is steering the company into new avenues as its director of development. Chain Store Age spoke with him recently about his current pet project.

At a time when store closings and consolidations are dominating the headlines, understanding the underlying industry dynamics also requires paying close attention to new store openings. Brands that are expanding their footprints are providing a revealing look at how consumer shopping patterns, priorities and preferences are evolving. In turn, this shows what might be in store for the retail industry ahead.

Retailers continue their efforts to step up design investments to improve the customer experience, but they should also focus on investing in customer safety.

That message was driven home during the SPECS session, “Safe Stores: Design Ideas to Help Customers Feel Safer” Speaker Andrew McQuilkin, retail leader at BHDP Architecture, explained that recent “active” shootings — when individuals actively attempt to harm people in confined, populated areas — have targeted formerly “safe areas,” including malls.