Department Store

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition). Both had a score of 86 on the study’s 100-point scale, with 80 generally considered the threshold for excellence. Here are the study’s top performers:

New York City -- Tommy Bahama will open its first store in New York City, on Fifth Avenue at 45th Street, according to The Wall Street Journal. The 8,500-sq.-ft. store is expected to open by the end of 2011.

The 89-store Tommy Bahama chain is a subsidiary of Oxford Industries, which recently acquired the Lilly Pulitzer brand.

This should be interesting. “Target: Inside the Bullseye” is scheduled to air on CNBC Thursday, Jan. 13 at 9 p.m. EST. The documentary will repeat that evening at 10 p.m., 12 a.m. and 1 a.m. and will also re-air again on Jan. 15 at 8 p.m. and 11 p.m.

New York City -- J. Crew is seeking $1.85 billion of debt to help fund its $3 billion buyout by TPG Capital and Leonard Green & Partners LP.

Bank of America Corp. and Goldman Sachs Group are arranging a $1 billion seven-year term loan, $600 million in senior unsecured notes and a $250 million five-year asset-based revolving line of credit, according to a commitment letter attached to a regulatory filing, Bloomberg reported.

San Diego -- Escalate Retail on Monday announced that discount department store chain Century 21 has successfully implemented Escalate’s Enterprise1 ERP solution for management of the retailer’s inventory, merchandising and financials.

Century 21 chose Escalate’s Enterprise1 to more effectively keep pace with the enormous amount of inventory that goes through the store every day.

Retailers who report monthly sales are set to report their best December results in several years this Thursday assuming preseason forecasts and in-season upward revisions prove accurate. Total holiday sales are forecast to increase in the low- to mid-single digits, and Thursday’s monthly results from the likes of Target, Macy’s, Kohl’s, TJX and others will offer an indication of how good a season it was.

By Craig R. Johnson

The annual NRF Convention & EXPO has a strong history, and while the show’s early concept has evolved over the last century, its message remains the same: to bring together industry decision makers who want to find ways to drive their business.

Some attendees often question why NRF is held in New York City during January, when the weather can be downright brutal. But the reason is easy.